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Frequently asked questions

What should I bring?


Most routes will only require you to bring a good pair of walking shoes (like running shoes, Tevas, or Chacos, or hiking boots) and a bottle of water (1 liter) and any important personal things you might need, e.g., inhaler, epi-pen... ​Everything else (all gear, snacks, and food) will be provided by us.




What if it rains?


Rain is very normal in the southern Appalachain Mountains, in fact, on your tour you will learn how this area is considered temporate rainforest! We lead our trips in any weather, be it rain or even snow, and we bring the proper gear to make hiking in any weather enjoyable. In the event that the trip becomes unsafe because of the weather, then we will cancel the trip and provide a full refund. (Remember, more rain means bigger waterfalls!)




What if I have to cancel my trip?


Do not worry! We have updated our cancellation policy to be very flexible. If you purchase Booking Protection with your tour ($25) you may cancel up to 24 hours before your trip and receive a 100% refund. Without Booking Protection, cancellations made up to 2 weeks before your trip will receive a 100% refund. Cancellations made within 2 weeks of your trip will receive a 50% refund. The Booking Protection Fee is non-refundable.




What about COVID-19? Am I safe?


We are taking extreme measures to ensure that everyone is safe. This means we are heavily sanitizing our tour vehicles before and after each trip, we are constantly checking our guides to ensure they are virus-free, and we are wearing masks (while transporting) to help prevent any possible spreading of the virus. Click the banner at the top of the page to read more about our new updates.




What do I wear?


Great question! For our day hikes, we suggest wearing comfortable pants, or shorts, that are easy to hike in and a comfortable top. We also suggest wearing sturdy shoes you don't mind getting dirty. Just remember if it is hot out you might be sweating, and if it is cold out you will want a jacket. In these mountains, we have found that layers are your friend.




What about bears?


Contrary to popular belief, black bears are kind creatures and are not out there to hurt you. They are very scared of humans and will avoid us. In the rare chance that you encounter a bear on your trip, your guide is trained to keep you (and the bear) safe.




Do I tip my guide?


Our goal is to make sure your experience is exceptional. If your guide achieves this goal, then we ask that you show them your appreciation. Our amazing guides are always thankful to receive a tip! (typically, in this industry tips are between 15% - 20% of the cost of your activity)